USE ELECTRONIC MAIL TO SEND AND RECEIVE MESSAGES
UNIT STANDARD ID: 116945
NQF LEVEL: 2
CREDITS: 2
NOTIONAL HOURS: 20
SAQA UNIT STANDARD ALIGNMENT
SPECIFIC OUTCOMES (SO)
Level 2 | Credit 2
UNIT STANDARD 116945 :
Use electronic mail to send and receive messages.
SPECIFIC OUTCOME 1
Understand the concepts and terms of electronic messaging.
ASSESSMENT CRITERION 1
The structure of an email address is explained using an example.
ASSESSMENT CRITERION 2
Aspects of E-Mail Etiquette are described with examples.
ASSESSMENT CRITERION RANGE
Aspects: content, subject line, privacy, confidentiality, viruses.
ASSESSMENT CRITERION 3
The benefits of using Email are explained within a specific context.
ASSESSMENT CRITERION RANGE
May include but is not limited to – speed, cost, time, time zones, portability.
ASSESSMENT CRITERION 4
The limitations of using the Internet are explained with examples.
ASSESSMENT CRITERION RANGE
May include but is not limited to – viruses, security, inappropriate use of Email, attachments.
SPECIFIC OUTCOME 2
Create and send an E-mail message.
OUTCOME RANGE
When creating new E-mails, the message header/subject line of the new E-mail must allow the E-mail to be easily identified in terms of its purpose and content.
ASSESSMENT CRITERION 1
The electronic mail application is opened in order to prepare for working with E-mail messages, and closed when finished working with E-mail messages.
ASSESSMENT CRITERION 2
The message is addressed to the required recipients.
ASSESSMENT CRITERION RANGE
Single and multiple recipients; addressee and CC.
ASSESSMENT CRITERION 3
The message header (subject) is consistent with the message purpose, and target audience.
ASSESSMENT CRITERION 4
Message test is manipulated and checked for spelling mistakes prior to sending.
ASSESSMENT CRITERION RANGE
Manipulation include: copied, moved, deleted. Copy and move to be demonstrated within and Email message and between E-mail messages.
ASSESSMENT CRITERION 5
A file is attached to the email message.
ASSESSMENT CRITERION 6
An attachment is deleted from an E-mail message.
ASSESSMENT CRITERION 7
A connection is established with an Internet Service Provider.
ASSESSMENT CRITERION 8
The E-mail is sent to and received by the intended recipients.
ASSESSMENT CRITERION 9
The electronic mail application program is closed.
SPECIFIC OUTCOME 3
Receive and respond to e-mails.
ASSESSMENT CRITERION 1
The senders of the incoming mail are identified.
ASSESSMENT CRITERION 2
The contents of incoming E-mails are displayed.
ASSESSMENT CRITERION RANGE
Message, attached files.
ASSESSMENT CRITERION 3
Precautions are observed when receiving mail.
ASSESSMENT CRITERION RANGE
Includes but is not limited to – viruses, discussion lists, spam.
ASSESSMENT CRITERION 4
Received E-mail messages are viewed in the inbox of the Email application.
ASSESSMENT CRITERION 5
Attached files are processed according to given specification.
ASSESSMENT CRITERION RANGE
Attachment processing may include any of the following: Saving, modifying, forwarding.
ASSESSMENT CRITERION 6
Incoming mail is highlighted according to required specifications.
ASSESSMENT CRITERION RANGE
Specifications include but are not limited to:
• Flagged for future follow-up, marked as read/unread.
ASSESSMENT CRITERION 7
Response to incoming mail is conducted according to given specifications.
ASSESSMENT CRITERION RANGE
Specification include but are not limited to:
• Reply to sender, reply to all, forward; inclusive and exclusive of the original message.
SPECIFIC OUTCOME 4
Print an E-mail message.
ASSESSMENT CRITERION 1
An E-mail is printed to the default printer.
ASSESSMENT CRITERION RANGE
A whole E-mail, specific text within an E-mail message.
SPECIFIC OUTCOME 5
Work with multiple E-mail messages.
ASSESSMENT CRITERION 1
A number of E-mail messages are opened for processing.
ASSESSMENT CRITERION RANGE
Minimum 3 E-mail messages.
ASSESSMENT CRITERION 2
Control is switched between the open E-mail messages.
ASSESSMENT CRITERION 3
Text is manipulated between active E-mail messages.
ASSESSMENT CRITERION RANGE
Minimum of 2 active E-mail messages; type of manipulation: move, copy.
ASSESSMENT CRITERION 4
Text is copied to an E-mail message from another source.
ASSESSMENT CRITERION RANGE
Any source other than an E-mail source can be included: Word processor, Web page.
ASSESSMENT CRITERION 5
Text is deleted from an E-mail message.
ASSESSMENT CRITERION 6
An E-mail message is deleted.
ASSESSMENT CRITERION RANGE
Sent to an archive facility and deleted completely.
SPECIFIC OUTCOME 6
Adjust settings to customise the view and preferences of the Email application.
ASSESSMENT CRITERION 1
Toolbar menus are switched off and on according to use in current situation.
ASSESSMENT CRITERION 2
The current view headings are changed according to given requirements.
ASSESSMENT CRITERION RANGE
Additional columns are added or deleted from the current view.
Table of Contents
Lesson 1 – What is Email?
Lesson 2- Creating and Sending Email
Lesson 3 – Receiving and responding to email
Lesson 4– Printing email messages
Lesson 5– Formatting email messages
Lesson 6 – Adjusting the view and preferences of email application
